Retail Return Policy
All sales of Firearms and Ammunition are final. No exceptions.
After purchasing a firearm, if you discover any issues or problems with the firearm, please refer to the Manufacturer’s Warranty. If you need assistance with returning a firearm to the manufacturer we will be glad to assist you. See our Return Authorization Request Form.
For non-firearm and non-ammunition item returns:
The return period is thirty (30) days from date of purchase and the item(s) must be accompanied by the original receipt. See our Return Authorization Request Form.
Refunds will be provided in the same tender as the original sale. In the event the product is defective, please refer to the manufacturer warranty. Any and all returns will be handled at the discretion of PAMAX Tactical Inc.
Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-4 business days. If you select to opt for store credit then the refund amount will be applied to your account. If you do not have an account created and select the store credit option then your refund will be applied to the original payment method.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item complete our Return Authorization Request Form.
Shipping
Our products are shipped within 2-3 Days excluding pre-order items and custom builds, using the following carriers: USPS, UPS, , . To return your product, you should mail your product to: 117 Vista View Ave, Eagle Lake, FL 33839 ONLY AFTER a Return Authorization Request Form was completed and approved. You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for returned goods that are damaged or lost in transit.